IT- Project management & Business development
ITIL Process Manager
Imagine a future where you’re involved in ensuring process adherence for problem, incident, and change
Join us in this role where you’ll be responsible for the event, problem, incident, and change management process. You’ll be a part ensuring that the IT Application and IT Infrastructure teams adhere to the ITIL service management process.
Welcome to EPIC Centre
You’ll be part of a team based in Kuala Lumpur where you, together with your colleagues, will be responsible for chairing the Change Advisory Board and problem management meetings, monitoring incident tickets to prevent SLA breaches and other ITIL service management tasks.
You’ll play an important role in:
assuming the daily operational responsibility for all IT services delivered by the department
ensuring KPI adherence and process compliance and in updating and maintaining the change/release schedule
coordinating work on high-priority incidents on behalf of the operations manager in Denmark
participating in major incidents led by the operations manager
following up daily on open, overdue, pending, and unassigned incidents
ensuring that the EPIC management functions and processes add value to both the IT organisation and to the users/customers who receive our IT services.
To succeed in the role, you:
have extensive experience in incident management, problem management, and change management
are ITIL V3 or V4 certified
demonstrate and clearly articulate your understanding of EPIC management processes
have experience utilising Service Management tools, preferably Service Now
possess excellent communication skills
have a ‘can do’ attitude combined with a sense of urgency.
Join a world leader in green energy
Ørsted is a global leader in offshore wind energy and ranked the world’s most sustainable energy company. To be a frontrunner, we invest significantly in employee development and from the moment you join us, we’ll support your personal and professional growth. Here, you’ll get the opportunities that will unleash your full potential, and you’ll experience a collaborative, diverse, and dynamic work environment.
Shape the future with us
Send your application to us no later than 6 August 2020. We’ll be conducting interviews on a continuous basis.
Don’t hesitate to contact Sugumar Subramaniam, Lead of Service Operations, by telephone on +603-9212 4256 if you’d like to know more about the position.